Your Privacy Matters to Us

Last Updated: 20 August 2026

At Bliss Healing, we respect your privacy and are committed to handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how Bliss Healing collects, uses, stores, protects and discloses personal information when you visit our website, contact us, make an enquiry, book a session, participate in our services or otherwise communicate with us.

Where applicable, we handle personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Health Records Act 2001 (Vic) and other applicable Australian privacy laws.

1. Information We May Collect

The information we collect depends on how you interact with Bliss Healing.

Personal Information

We may collect information such as:

• Your full name
• Email address
• Phone number
• Preferred service or treatment
• Appointment or enquiry details
• Messages or information submitted through our contact forms
• Communication preferences
• Information you provide when communicating with us by phone, email, WhatsApp or other channels

Health and Wellness Information

Because Bliss Healing provides healing and wellness services, you may choose or be required to provide information relating to your health, wellbeing, lifestyle, concerns, treatment preferences or previous experiences.

Depending on the service you receive, this may include information relevant to determining whether a particular wellness service, therapy or program is suitable for you.

Health information is considered sensitive information and is treated with additional care. We only collect this information where it is reasonably necessary for our services and where we are permitted to do so, including with your consent where required.

Website and Technical Information

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website interaction information

This information may be used to maintain website security, understand website performance and improve the user experience.

2. How We Collect Your Information

We generally collect personal information directly from you when you:

• Complete a contact or enquiry form
• Contact us by phone, email or WhatsApp
• Ask about one of our services
• Book or attend a wellness session
• Participate in an online session or consultation
• Communicate with a Bliss Healing practitioner
• Provide information during a consultation
• Subscribe to communications, where available
• Interact with our website

In limited circumstances, information may also be received from another person with your permission or where collection is otherwise permitted by law.

3. Why We Collect and Use Personal Information

We may collect, hold and use your personal information to:

• Respond to questions and enquiries
• Arrange and manage appointments
• Provide healing and wellness services
• Understand your individual wellness needs
• Recommend or discuss potentially suitable services
• Communicate with you before or after a session
• Maintain appropriate client and service records
• Provide customer support
• Manage our business operations
• Improve our services and website experience
• Maintain website and information security
• Send updates or promotional communications where you have consented to receive them
• Meet legal, regulatory, insurance or professional obligations
• Handle complaints, disputes or enquiries

We will not use sensitive health or wellness information for unrelated purposes without your consent unless permitted or required by law.

4. Sensitive and Health Information

Some information shared with Bliss Healing may relate to your physical, emotional or psychological wellbeing.

We recognise that this information can be highly personal.

Where health information is collected, we aim to:

• Collect only information reasonably necessary for providing our services
• Explain why information is being requested where appropriate
• Obtain consent where required
• Restrict access to people who reasonably need the information
• Use information only for the purpose for which it was collected or another permitted purpose
• Protect it against unauthorised access, misuse, disclosure or loss

You are encouraged to provide accurate and relevant information when it may affect the suitability or delivery of a service.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to support functionality and improve your browsing experience.

Cookies are small files stored on your device that may help a website remember preferences or understand how visitors interact with particular pages.

For example, where you choose to save information in your browser for future interactions, a cookie or similar browser technology may be used.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Where analytics, advertising or other tracking technologies are introduced, this Privacy Policy and any applicable cookie notice should be updated accordingly.

6. Google Maps, WhatsApp and Other Third-Party Services

Our website may include links, integrations or embedded functionality provided by third parties.

For example, our website may provide access to services such as:

• Google Maps
• WhatsApp
• Email services
• Website hosting and technical infrastructure

When you interact with a third-party platform, that provider may collect or process information according to its own privacy policy and terms.

Bliss Healing does not control the privacy practices of external websites or platforms. We encourage you to review their privacy policies before providing personal information.

7. When We May Share Personal Information

We do not sell or trade your personal information.

Where reasonably necessary, information may be disclosed to:

• Bliss Healing practitioners or authorised personnel involved in providing your service
• Website, hosting, email and IT service providers
• Professional advisers such as accountants, insurers or legal advisers
• Other service providers assisting us with legitimate business operations
• Government authorities, regulators, courts or law-enforcement agencies where required by law
• Another health or service provider where you have requested or authorised the disclosure
• Other parties where you have given your consent

Where we use third-party service providers, we take reasonable steps appropriate to the circumstances to protect the personal information provided to them.

8. Overseas Processing and Disclosure

Some technology or service providers used in operating our website, communications or business systems may store or process information using infrastructure located outside Australia.

Where personal information is disclosed or processed overseas, we will take reasonable steps required under applicable privacy laws to ensure that the information is appropriately protected.

Sensitive or health information will only be transferred or disclosed where permitted under applicable privacy requirements.

9. Storage and Security

We take reasonable steps to protect personal information against:

• Misuse
• Loss
• Interference
• Unauthorised access
• Unauthorised disclosure
• Alteration or modification

Depending on the type of information, it may be maintained using secure electronic systems, business systems, email accounts or other appropriate record-keeping methods.

Access to information is limited, where practicable, to authorised persons who require it for legitimate business or service purposes.

No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable precautions appropriate to the nature of the information we hold.

10. Retention of Information

We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected or as required under applicable Australian or Victorian laws.

Health or client records may need to be retained for minimum periods prescribed by applicable legislation or professional requirements.

When personal information is no longer required and we are legally permitted to do so, we will take reasonable steps to securely destroy or permanently de-identify it.

11. Accessing Your Personal Information

You may request access to personal information that Bliss Healing holds about you.

To make a request, contact us using the details provided at the end of this Privacy Policy.

We may need to verify your identity before providing information.

There may be limited circumstances where access can lawfully be refused or restricted. Where required, we will explain the reason for doing so.

12. Correcting Your Information

We want the information we hold about you to be accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete or outdated, please contact us and request a correction.

We will take reasonable steps to review and correct the information where appropriate.

13. Anonymity and Pseudonyms

Where lawful and practicable, you may interact with Bliss Healing without identifying yourself or by using a pseudonym.

However, certain services may require us to know your identity or obtain sufficient information about you to safely and appropriately provide the requested service.

14. Marketing Communications

We may occasionally send information about Bliss Healing, our services, events, programs or other updates where you have provided consent or where otherwise permitted by law.

You can ask us to stop sending promotional communications at any time by using the unsubscribe option provided, where available, or by contacting us directly.

Service-related communications concerning an existing enquiry, appointment or session are not considered promotional communications.

15. Data Breaches

Bliss Healing takes privacy and information security seriously.

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to limit potential harm.

Where a breach is required to be reported under Australia's Notifiable Data Breaches Scheme or another applicable law, we will make the required notifications to affected individuals and relevant authorities.

16. Links to Other Websites

Our website may contain links to websites or platforms operated by third parties.

Once you leave the Bliss Healing website, the collection and use of your information will be governed by the privacy practices of that third party.

We recommend reviewing the privacy policy of any external website before providing personal information.

17. Privacy Complaints

If you have concerns about how Bliss Healing has collected, used, disclosed or protected your personal information, please contact us.

Please provide enough information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to contact an appropriate privacy regulator, including the Office of the Australian Information Commissioner (OAIC) or, for relevant health-information matters in Victoria, the Health Complaints Commissioner Victoria.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our website
• New technologies or service providers
• Changes to our information-handling practices
• Legal or regulatory requirements

The latest version will be published on our website with the updated date shown at the top of this page.

We encourage you to review this Privacy Policy periodically.

19. Contact Bliss Healing

For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact: